Quality, privacy and your rights

Our mission is: "Working together, we provide the best opportunity for a healthy baby through excellent care and world-class technology." Everyone on our team is responsible for the quality and safety of your care, and we monitor treatment outcomes regularly so that we keep improving.

You can share feedback through our online survey (https://survey-ap1.hsforms.com...). If your care has not met your expectations, please contact our Clinic Manager on +66 2 114 7278 or at contact@beyondivf.com. We will look into your concern and respond within a reasonable time. Making a complaint will not affect your treatment.

2.1 Who we are

MKC IVF Co., Ltd. (company registration no. 0105561184899), 230 CS Tower, Ratchadaphisek Road, Huai Khwang, Bangkok 10310, Thailand ("we"), operator of Beyond IVF by Fertility Associates, is the data controller for the personal data of our patients, their spouses or partners, donors, people who contact us, and users of our website and online channels.

2.2 What we collect

• identity and contact details, such as name, date of birth, ID or passport number, address, phone, email, LINE ID and relationship documents
• health data, such as medical and pregnancy history, test results, ultrasound images, diagnoses, treatment plans and outcomes
• data about eggs, sperm and embryos, including their storage, use, donation and disposal
• genetic data, such as embryo testing (PGT) results, and other sensitive data only where needed for treatment
• consent forms and legally required documents, and payment and insurance details
• communication records, website usage and cookie data, and CCTV images

We get this data from you, from your spouse or partner, and from doctors, hospitals or laboratories involved in your care.

2.3 Why we use it

If you do not give us data needed for your treatment or required by law, we may not be able to treat you. You can withdraw your consent at any time.

2.4 Who we share it with

We never sell your data. We only share what is necessary with:

• your spouse or partner and your referring doctor, with your consent
• laboratories, hospitals and doctors involved in your treatment
• service providers who process data for us, such as IT, cloud and payment providers
• Fertility Associates and its group companies
• insurers, with your consent
• government authorities and accreditation assessors, where required by law

Some data may be sent outside Thailand, for example to New Zealand or to cloud and website providers. When this happens, we apply the safeguards required by the PDPA.

2.5 How long we keep it

We keep data only as long as needed for its purpose, and at least as long as the law requires:

• medical records: at least 5 years from the date they are made
• assisted reproductive treatment records, donor records and records of eggs, sperm and embryos: for as long as they remain in storage, and at least 20 years from a child’s birth where donated eggs, sperm or embryos or surrogacy were used
• accounting records: at least 5 years

After that, we delete, destroy or de-identify the data.

2.6 Your rights

You have the right to access and get a copy of your data, ask us to correct, delete or restrict it, object to its use, receive or transfer it, withdraw your consent, and complain to the Office of the Personal Data Protection Committee (www.pdpc.or.th).

Please send requests to contact@beyondivf.com. We may ask you to confirm your identity, and we will respond within the time required by law. We may refuse some requests where the law allows, such as for medical records we must keep. For changes about your eggs, sperm or embryos, please speak to your medical team.

2.7 Minors

For minors or people without legal capacity, we obtain consent from their parent, guardian or legal representative.

2.8 Keeping your data safe

We use appropriate security measures to protect your data. If a data breach occurs, we will notify the authorities and you as required by law.

2.9 Cookies and communications

Our website uses essential cookies, and uses analytics and marketing cookies (Google, Meta, HubSpot and Hotjar) only if you choose "Accept" on our cookie banner. You can change your choice by deleting cookies in your browser. You can unsubscribe from our newsletters at any time.

2.10 Future contact

Our treatment consent form asks whether we may contact you for follow-up or research, which helps us track the health of children born after treatment. If you say no, we will not contact you about research, but we may still contact you about matters that may affect your health or your child’s.

2.11 Contact us

Data Protection Officer, MKC IVF Co., Ltd., 230 CS Tower, Ratchadaphisek Road, Huai Khwang, Bangkok 10310, Thailand. Email: contact@beyondivf.com. Phone: +66 2 114 7278.

We may update this notice from time to time and will show the latest update date above. If the Thai and English versions differ, the Thai version prevails.